INFO

PROCESSING TIME

 

All dolls are made to order, so you must allow between 2-7 days to make it, depending of my queue list.

SHIPPING

*ECONOMY : Low shipping price but this not include tracking information. The buyer is responsible if want this method.

*PRIORITY: Include tracking information.

Orders over 100 USD have free shipping

ESTIMATED SHIPPING TIMES

 

Once shipped, the estimated shipping time is:

  • Europe: 3-25 days.
  • United States: 7-35 days.
  • Other Countries: 12-45 days.

 

Please understand that the estimated time may change due to others factors like placing a order a weekend, a bank holiday, custom inspections, delays caused by the weather conditions, etc.

CUSTOMS AND IMPORT TAXES

 

Import duties, VAT fees, taxes and other charges are buyer responsability.

All package are marked as gift.

REFUNDS

 

I DON’T REFUND IF:

  • You put a different mailing address in the notes.
  • You choose economy shipping because we can’t check the tracking information to know where is the package and reclaim it.
  • The package is returned by your post office. In this case the item cost will be refund but no the shipping charge.
  • Custom orders won’t be refund.
  • You don’t received the packages 30 days you must contact me, I only have 45 days for reclaim a package in my post office. If I can’t reclaim not refund will be possible.

CANCELATIONS

 

Once the package is sent not cancellation is possible.

If you want to cancel your order you have to contact me before of 3 days since you purchased a item.

I accept returns.

You can return an item for a refund or a exchange but the item returned must be in the same conditions as received (unused)

Buyers are responsible of the shipping cost.