You can cancel your order at any time as long as it has not yet been shipped out. Once it has shipped out we don’t accept any cancellations.
We do not refund orders lost in mail that were shipped with the standard, untrackable option, but please contact us if you have not received it after 8 weeks and we’ll help you. We also cannot refund tracked orders that have been marked as delivered.
If your order gets returned to us, we will try contacting you through email with the options of having your order reshipped for a re-shipment fee, or refund you for the items, but not any shipping costs.